Patient Experience
Compassionate care from the moment you arrive.
Everything you need to know before you arrive — from payment options and medical aid to visiting guidelines and what to bring.
We've designed our patient experience to be as fast, clear, and stress-free as possible from the moment you walk through our doors.
Walk in or arrive by ambulance — our reception team is at the door around the clock. You'll be registered quickly and asked for your basic details and medical aid card (if applicable). In a true emergency, clinical care always comes first.
A trained triage nurse will assess your condition immediately. Patients are prioritised by clinical urgency — life-threatening cases are seen at once. You'll be assigned a triage category so our team can manage all patients safely and effectively.
Our emergency physician will conduct a thorough examination and order any required investigations (blood tests, X-rays, ECG). A diagnosis and treatment plan will be communicated to you clearly throughout.
Once treatment is complete, you'll receive a full discharge summary and instructions. If admission is required, we'll coordinate your transfer to the appropriate ward or specialist facility.
We believe no one should have a financial barrier to emergency care. We offer multiple payment options to suit every patient.
We are registered with over 30 medical aid societies. We process claims directly — just bring your card and we handle the rest.
View Full List ↓Clear, transparent self-pay rates for consultations, procedures, and diagnostics. No hidden fees. Our team will explain all costs upfront.
Enquire NowWe offer corporate medical accounts for companies requiring reliable emergency care for their staff. Contact us for a tailored agreement.
Contact UsCan't see your provider? Contact us — the list below is not exhaustive and we are continually expanding our medical aid registrations.
In a non-urgent situation, having the right documents speeds up your registration and treatment. Here's a handy checklist.